Return/Refund/cancellation policy:

We want you to be completely satisfied with your purchase from Bookfupanda. If you have any questions about our refund, return and cancellation policy, please don’t hesitate to reach out to us.

– You have 3 days to return/replacement/refund an item from the date you received it.

– To be eligible for a return, refund and replacement your item must be unused and in the same condition that you received it.

– Your item must be in the original packaging. The customer must shoot a video clip while unpacking the order and any defect/damage to the books must be visible in that video only. If the customer needs to raise a ticket for return/replacement/refund, the unpacking video is mandatory. We cannot provide any of the compensation for customers who do not have the video.

Damages covered under refund/return/replacement policy only include:

1. Severe spine damages, due to which pages are coming apart.
2. In transit damages [corner bents/little dents/cover scratches does not come under this].
3. More than 2 pages are misprinted.
4. More than 2 pages are torn.
5. More than 2 pages are missing.
6. Smudge making the pages unreadable. There should be more than 2 pages like this to qualify for replacement.

PS: Sets like Harry Potter/Lord Of The Rings include boxes, which is delicate and might get damaged in transit. Our return/refund/replacement policy does not cover the damages if any to the outer box. If books are damaged, it will come under our policy, but we can only provide the customer with a partial refund for/if any 1-2 books has printing errors of some sort. The full set cannot be replaced at any cost. The full set replacement will only be provided if the outer box and all books have damaged in transit. And pre-loved books are not eligible for return and replacement due to any kind of damages.

We do not have an automatic refund system. Customers have to message us on WhatsApp support number 9932253291 for refund if their prepaid orders are returned to the origin.

– Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
– If your return is approved, we will initiate a refund to your credit card (or original method of payment).
– You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges:
– If you need to exchange an item for a different one, please contact us.

Cancellation:
Orders can only be cancelled until 6 hours after placing the order because we provide our customers with 24 hour order shipment. An order which is picked up by the courier, in transit or out for delivery, cannot be cancelled. Full refund will be processed for orders cancelled within the specified time frame. Orders cannot be altered after placing. Address and contact details cannot be changed after shipment. We only accept order cancellation requests on our WhatsApp support number 9932253291.

Shipping:
– our courier service will pick up the book to be returned from the customers doorstep. We ourselves will pay the shipping cost for returning or replacing the item. The customer does not need to bother about anything

Contact Us:
– If you have any questions on how to return your item to us,

Contact us- 9932253291

Mail id– bookfupanda@gmail.com

Address– Simlapal, Bankura, 722151

                      Near Simlapal M M High School